So here’s my most recent authentic communications about good customer service. And since people always ask, I will tell you – yes, all of my stories are completely true. Real-life customer service stories – good and bad – are way better than fiction…

After the detailed description of service failure challenges at Panera Bread (PNRA) in my last blog, I was asked (more than once) why bad customer service failure stories are reported and shared more often than good customer service experience success stories. Certainly the good customer service stories are more fun to tell (and experience), but they require more work because they don’t happen as often. The bad customer service stories, on the other hand, seem to find you.

But contributing positive and uplifting thoughts about the best aspects of U.S. retail industry customer service are always worth the effort, so here are some random good customer service experience stories about… read more >>